💰 Refund Policy

1. Registration Fee Refund

The one-time registration fee of 3,000 XAF is generally non-refundable. However, refunds may be issued in the following cases:

• Duplicate payment made by mistake
• Technical error caused overcharging
• Account cannot be activated after 14 days
• Platform permanently discontinues services

2. Refund Request Process

To request a refund:

1. Contact support via email at contact@quickbolo.com
2. Provide your account username and registration email
3. Explain the reason for refund request
4. Include payment proof or transaction ID
5. Wait for review (3-5 business days)

3. Eligible Refund Conditions

Refunds are considered under these conditions:

• Duplicate Payment: Full refund of extra payment
• Technical Error: Full refund of overcharged amount
• Account Not Activated: Full refund after 14 days
• Service Discontinuation: Pro-rated refund for unused services

4. Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind after registration
• Inability to complete tasks
• Low earnings or inactivity
• Account violation or termination
• Already earned commissions or withdrawals
• Registration fee paid more than 30 days ago

5. Commission and Earnings Refunds

Earned commissions and task rewards are non-refundable. Once credited to your account, they cannot be reversed except in cases of:

• Fraudulent activity detection
• Violation of Terms of Service
• Technical error causing incorrect crediting

6. Withdrawal Refunds

Once a withdrawal request is approved and processed, it cannot be reversed. If there's an error in the withdrawal:

• Contact support within 48 hours
• Provide proof of incorrect transaction
• We will investigate and correct if valid

7. Chargebacks

If you initiate a chargeback through your payment provider:

• Your account will be immediately suspended
• All pending commissions/earnings will be forfeited
• You will be responsible for chargeback fees
• Account will be terminated after investigation

8. Refund Processing Time

Approved refunds are processed within:

• 5-7 business days for mobile money
• 7-10 business days for bank transfers
• Refunds are issued to original payment method

9. Cancellation Policy

You may cancel your account at any time by contacting support. Upon cancellation:

• No further tasks can be completed
• Pending withdrawals will be processed
• Unpaid commissions will be forfeited
• Registration fee is non-refundable

10. Dispute Resolution

If you disagree with a refund decision:

• Submit an appeal in writing within 14 days
• Provide additional documentation
• Request review by management
• Decision will be communicated within 7 days

11. Contact for Refunds

For refund-related inquiries:

• Email: contact@quickbolo.com
• Subject line: "Refund Request - [Your Username]"
• Include: Full name, username, payment date, amount